Terms of service

Thank you for visiting our website. Celtic Clans is an Irish owned business and is a subsidiary of the company Bammedia Ltd under the CRO number 675707. Throughout this document, the terms “I”, “us” and “we” refer to Celtic Clans.   

Celtic Clans have designed and created both this website and all the products available to order from here. To keep things straightforward with our Terms and Conditions, we have collected all procedures here, so that you can review them at any time. Please do take a few moments to familiarise yourself with these terms and conditions, and if you have queries, please contact Celtic Clans at hello@celticclans.ie  These terms do not supersede statutory rights under the Sale of Goods and Supply of Services Act 1980.

Celtic Clans reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. It is your responsibility to check back regularly, as your continued use of this website following the posting of any changes to our Terms and Conditions will indicate that you accept those changes and agree to be bound by the most recent Terms and Conditions. These Terms and Conditions only apply to this website and not to any other website or third-party apps or other links that we may provide links to.  The date of most the recent update of these Terms and Conditions is shown at the end of this document. 

As owners of Celtic Clans Ltd, we want you to be happy with any purchase you make, and want to ensure that it arrives to you or to your gift recipient as intended and in a timely manner. We would like our personalised wall art to be enjoyed in your home and/or the home of those you have gifted for years to come. We work hard to ensure that any contact you have with us is clear, constructive and enjoyable.

​DESCRIPTION OF PRODUCTS

It is our intention that all designs, products, packaging and associated descriptions are accurate, clear and consistent. Celtic Clans put a lot of effort into ensuring that you are fully informed on all aspects of your potential purchase. Please read all product descriptions carefully before purchasing.  Celtic Clans work to ensure all photos and images used within our website are an accurate reflection of the goods that we ship.  Whilst every effort is made to ensure colours displayed online are a close representation of our products, slight variations in the actual goods may occur. This is due to varying screen, monitor and device performance, and fundamental differences between actual printed product colour and colours displayed on this website. These variations between various devices is beyond our control. Although exact colour match cannot be guaranteed colours should still be within an acceptable and agreeable range.

PRODUCT & PRICING CHANGES

Celtic Clans product prices are subject to change without notice. Although we will always strive to notify customers and potential customers of upcoming changes, Celtic Clans do reserve the right at any time to modify or discontinue a product or service (or any part thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service. 

PAYMENT

Payment in full is required before orders can begin to be processed. Celtic Clans accept online payment via Shopify Payments. Currency conversion rates may vary and are determined by the payment processor. By ticking the box at checkout, you agree to our complete terms and conditions. By completing and submitting your order, or continuing through our checkout process, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither completing the checkout process nor submitting an electronic order form constitutes our acceptance of your order. Where a pricing error has occurred due to technical or human error, we reserve the right to refund or cancel your order.

CURRENCY

All prices shown on this website are quoted in Euro (€).  Credit card sales will be charged in your local billing currency by your credit card provider. Refunds are also all quoted in Euro. If we have made a mistake entering the price displayed for an item in our online shop, we do not have to sell you the goods at the price stated. It is our responsibility to rectify the error as soon as we become aware of it, or when it is brought to our attention, as per consumer rights regulations in Ireland.  If you see a price you believe to be incorrect, please contact us so we can verify it for you.

CUSTOMS, DUTIES AND LOCAL TAXES

Orders being delivered to outside the EU may be subject to custom fees, taxes or duties imposed at the destination country’s point of entry. Customer/recipient is responsible for payment of these taxes, duties, and fees. Celtic Clans is not responsible for any lengthened transit time caused by delays at the destination country’s Customs Department.

ORDER PROCESSING

Orders are prepared once we are in receipt of full payment, delivery information provided, personalisation details (if applicable) finalised and PDF proof signed-off by customer. Our personalisation/design process can take up to 5 working days. With all aforesaid items in place, orders are generally ready for despatch within 3-4 working days. Please note that order preparation can take longer at busier times of the year such as Christmas and Summer holidays. We will notify of any lengthening of processing time on our social media channels and here on our website and directly to our mailing list.

SHIPPING & DELIVERY

Once an order is ready for dispatch, we ship directly from our studio in Co.Meath. Delivery lead times depend on where the order is being shipped and transit times can vary between 2 and 14 working days. If you need something for a specific date, please contact us in advance of placing your order so that we can check if it is possible to meet your required deadline. 

Click here for full shipping & delivery information.

CANCELLING AN ORDER

Celtic Clans are always happy to answer questions that you may have, so do please feel free to contact hello@celticclans.ie before placing an order. Also, please do take time to read Terms and Conditions. This will help create the absolute best outcome for both you and hopefully avoid the need to cancel an order.

However, if you do need to cancel an order, Celtic Clans will do our best to facilitate this as smoothly as possible. There are a few things to note, so please read the following section carefully. In all cases, please contact us as soon as possible via email.

Personalised Order Cancellation

Personalised orders are, by their nature, unique and therefore cannot be reused or resold by us.  For this reason, if we have processed your order to the point of it being personalised, that order cannot be refunded or exchanged due to its bespoke nature.  However, if you contact us quickly and we have not processed your order, it’s possible we may not have started the customisation process and will therefore be able to cancel order and issue a refund.  Notifying us promptly of your cancellation request is essential.

 

ORDER DETAILS ERROR

  • Your Error

We ask that you carefully check every detail within the PDF proof that you receive from us before signing off your order. If you realise that you have made an error in some detail of a personalised order, please contact us ASAP. If we have not yet personalised/customised/printed your order, we can stop work, wait for your corrected details and proceed again once everything has been verified with you.

If your order has been personalised/customised/printed before we hear from you, we regret that we cannot refund/replace this order. 

  • Our Error

We operate using a final sign-off PDF for all personalised artworks. If however we have made an error while producing your order, we will correct our mistake and deliver a replacement order to you or your gift recipient, with our apologies and without charge. If you do not wish to have a corrected replacement, we can offer a full refund of the incorrect order. 

Contact us directly in this case.

 

DAMAGED / FAULTY ORDER

If your order arrives damaged or faulty please notify us immediately within 24 hours and not more than 7 days from your receipt of order. Breakages on delivery must be notified to your courier driver. Please provide us with as much detail of the damage/fault and if possible accompany these details with photos.  If the damage/fault seems to have been caused in transit, taking photos of the damaged outer packaging would also be helpful. Once we have received these details, we can refund your order if deemed applicable. 
Note: All Celtic Clans orders are personalised and therefore cannot be returned as they cannot be resold in any future orders. Refunds will be issued for damaged or missing goods.

 

CARE INSTRUCTIONS

To guarantee the long life of your Celtic Clans wall arts, we would ask you to follow these care instructions:

  • Do not hang or keep your artwork in direct sunlight, in moist/damp areas or above radiators.
  • Do not use abrasive cleaning materials or solutions on either the frame or glazing.
  • Hang all frames and prints safely and securely.

 

COPYRIGHT

All art, imagery and text contained in this website are protected by copyright and are the property of the owner © Celtic Clans 2022 (All rights reserved). Purchase of our products and/or artwork does not transfer copyright or reproduction rights to you or another third party. You may not, except with the express written permission of Celtic Clans use any images, artwork or other materials on or available from this website to distribute or in any way commercially gain from the content. All transactions undertaken through this website are governed by Irish Law and any legal actions arising out of such transactions shall be subject to Irish Legal process.

If you have any queries which are not covered within our Terms & Conditions or other policy information available on our website, please do contact :  hello@celticclans.ie

 Celtic Clans Terms & Conditions

Date: 20 October 2022