Done — refund timing changed to 5 working days. Here’s the updated version:

Your satisfaction with your Celtic Clans purchase is of the utmost importance to us. If for any reason you wish to return a piece you’ve purchased, your first action should always be to contact us directly by emailing hello@celticclans.ie

Return window: You have 14 days from the date you receive your order to notify us of any issue and request a return. Requests made after this period may not be accepted.

It is the buyer’s responsibility to inform us of any breakages or missing items within 24 hours of receiving your delivery. All breakages on delivery must be notified to the delivery driver on receipt of goods.

If we have made an error when creating your order, we will ship a corrected replacement, along with our apologies, as a matter of priority — at no cost to you.

Return shipping costs: Where a return is due to our error or a faulty item, we cover all return postage costs. Where a return is for any other accepted reason, the cost of return shipping is the buyer’s responsibility, and original shipping charges are non-refundable.

We provide a PDF proof to all paying customers for sign-off before we proceed to shipping. We cannot offer refunds or returns to buyers who are subsequently unhappy with a design they have already signed off on.

If you have made an error in any personalisation details you supplied when placing your order, that order cannot be refunded, as it is now personalised and cannot be resold by us. We will, however, offer a discounted rate to recreate a corrected order, should you wish.

Refund timing: Once an approved return is received and inspected, any refund due will be processed to your original payment method within 5 working days.